Privacy Policy

Last updated: 10 November 2026

LEWU SHOPFITTING (ABN 44 691 946 184, ACN 691 946 184) (“LEWU”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

• your name, job title and the organisation you represent;
• contact details such as your email address, phone number and business address;
• details about your project or enquiry, including site location, scope, budget and timeframes;
• information you provide when applying for a job with us, such as your résumé, qualifications, employment history and referees;
• information about subcontractors, suppliers and their personnel needed to engage and manage them on our projects, such as licences, insurances, inductions and site attendance records;
• records of our communications with you; and
• technical information about your visit to our website, such as your IP address, browser type and pages viewed.

We do not generally seek to collect sensitive information. If we need to collect it (for example, health information relevant to work health and safety on a construction site), we will only do so with your consent or where required or authorised by law.

2. How we collect personal information

We collect personal information directly from you where reasonably practicable, for example when you:

• contact us by phone, by email or through the enquiry forms on our website;
• request a quote, proposal or our company profile;
• meet with us or engage us on a project;
• apply for a position with us; or
• work with us as a subcontractor, supplier or consultant.

We may also collect personal information from third parties, such as your employer, our clients, project consultants, referees you nominate, or publicly available sources.

Please note that the enquiry forms on our website currently open a pre-filled email in your own email application; the information is sent to us only when you send that email.

3. Why we collect and use personal information

We collect, hold and use personal information to:

• respond to your enquiries and provide quotes, proposals and information about our services;
• plan, deliver and manage shopfitting, interior fit-out, joinery and MEP projects;
• engage and manage subcontractors, suppliers and consultants;
• manage work health and safety and site access;
• assess job applications;
• administer our business, including invoicing, accounting and record keeping;
• send you information about our projects and services where you have agreed or would reasonably expect it (you can opt out at any time); and
• comply with our legal and regulatory obligations.

If you do not provide the personal information we request, we may not be able to respond to your enquiry, provide our services or consider your application.

4. Who we disclose personal information to

We may disclose personal information to:

• our related company, LEWU GROUPS CO., LTD, and its personnel who support our projects;
• clients, consultants, subcontractors and suppliers involved in a project, where relevant;
• service providers who support our business, such as IT, email, hosting, accounting, insurance and professional advisers;
• government agencies and regulators, where required or authorised by law; and
• any other person with your consent.

We do not sell personal information.

5. Disclosure overseas

LEWU SHOPFITTING is the Australian arm affiliated with LEWU GROUPS CO., LTD, which is based in Vietnam. We may disclose personal information to our related company and team members in Vietnam to help respond to enquiries and deliver projects. Some of our IT and cloud service providers may also store information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs.

6. Website, cookies and third-party services

Our website may use cookies and similar technologies to operate properly and to understand how visitors use it. You can set your browser to refuse cookies, although some parts of the website may not work as intended.

Our website includes content from third-party services, such as an embedded Google Map. These providers may collect information about your visit in line with their own privacy policies. Our website may also contain links to other websites; we are not responsible for the privacy practices of those sites.

7. How we protect and store personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, password protection and using reputable service providers. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

8. Accessing and correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time (generally within 30 days). If we refuse your request, we will tell you why, unless it would be unreasonable to do so. We will not charge you for making a request.

9. Direct marketing

If we send you information about our projects or services, you can opt out at any time by using the unsubscribe option in our emails or by contacting us.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

12. Contact us

Privacy Officer – LEWU SHOPFITTING
Victoria Branch: 26 Halton Road, Dandenong North, VIC 3175 | Queensland Branch: Level 18, 324 Queen Street, Brisbane QLD 4000, Australia
Email: info@lewugroups.com.au
Phone: +61 426 525 290